Can Your Denver Tech Support Help My Employees Out Of State?

How many times a day does an admin wish he had an opportunity to watch a live color image of what is going on at any network computer in real time? An administrator of a corporate network certainly has his hands full.

Giving a helping hand to the employee who is having a failure at any given moment is probably one of the most important demands of being an admin, and the most time consuming.

So anything that makes the job of remote troubleshooting easier and more effective will probably be welcomed. One technological enhancement that fits that bill is a software system called Kaseya.

Kaseya allows our Denver tech support to monitor and control any remote PC in a network giving remote access to our help desk 24/7. We also use this system to monitor backups and anti-virus problems.

The system consists of a small piece of software installed on the local computer and reports back to our main in house server. The product requires both computers to be hooked to each other via the Internet.

After installing the program, our Denver tech support just goes about his everyday activities without doing anything special. At any moment, he can gain remote access to any computer in a network, and if there is a need to help a remote user, takes control over the remote computer, with his mouse and keyboard as if he were sitting in front of it.

Our Denver tech support can move the necessary files between PCs, install new software, restart and shut down remote workstations and do anything else that one would normally do at the local server, workstation or laptop computer.

With Kaseya each user, either an out of state or a local corporate one, will find having remote support to be a real time saver.

When you are having computer problems you just need someone with knowledge to fix the problem fast and with out a long wait time on the phone.